​

The welfare, safety and wellbeing of our patients is central to our service, and we aim to provide an efficient and quality service in safe and relaxed surroundings.

We hope that the following information will support you through your journey with us, and if you have any questions about our service, please do not hesitate to get in touch.

We greatly value our patients’ feedback and would welcome yours. Please contact us and tell us about your experience.

Please email us your comments at care@sayansurgeon.co.uk

 

Confidentiality

We comply with the Data Protection Act and the Access to Records Act. We take our responsibility to protect the confidentiality and security of personal information very seriously and make every effort to ensure that patient confidentiality is maintained at all times by all members of staff.

All staff working with us are subject to stringent confidentiality requirements and no information from your records will be released to third parties without your specific consent.

Your self-reported medical history is stored and encrypted in our medical database. A robust firewall exists to prevent unauthorised external access to the database and the database is backed up daily in line with national GDPR guidelines. Your paper medical records are securely locked away.

 

Access to health records

Please contact your respective hospital to access your health records. If you have any queries, please email us at care@sayansurgeon.co.uk

 

Concerns/Complaints 

If you have any concerns regarding your treatment, please contact your respective hospital or our practice managers at care@sayansurgeon.co.uk

 

Equality and Diversity Policy

Our policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all patients and visitors.

 

 We are committed to:

1. Ensuring that all patients / visitors are treated with dignity and respect

2. Promoting equality of opportunity between men and women

3. Not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief

4. Providing the same treatment and service to any patient / visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief.

 

This policy applies to the general public, including all patients and their families, visitors and contractors.

If you feel discriminated against:

You should bring the matter to the attention of our practice managers immediately.